Archive for June, 2009

Almost back to normal

Tuesday, June 30th, 2009

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Our offices are almost back to normal. There are still some boxes to be unpacked, but operations today should be more normal.

This move for us was challenging in several ways:

  • Much like a family in a big house, we accumulated a lot of things over the last few years. Our new office space is a nice size for our current company, but is quite a bit smaller than our previous offices spread over 2 floors. 
  • In addition, there were a lot of boxes and file cabinets of people no longer here. Someone had to go through all that material.
  • The building we just left is putting in new elevators. This may not seem important, except that they are very proud of the new elevators. Which translates – all the items had to be moved down one elevator!  And only after hours. What should have been a Thursday and Friday move, ended up going all day Saturday and Sunday.

But, this move also reminded us of a very important fact – we have a very good team at the corporate office. There were few if any complaints. Everyone just jumped in to do what needed to get done. We had team members up here until almost midnight Thursday and Friday evenings, all day Saturday and Sunday. And then they showed up early Monday morning to be ready to begin the next phase – unloading boxes, setting up computers, etc.

If over the last few days we were a little slow returning calls, please forgive us. Today, we should be closer to normal.

Move is progressing

Friday, June 26th, 2009

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The phones are now connected, and all the servers are up and working. Email is working and so is voice mail.

About a third of the staff have their workspace up. Cublicles are being constructed now.

The challenge moving from one high rise to another is the elevator issue on both ends. Since the movers cannot begin until after 5:00 PM, and have to end at 11:00, there is only so much that can be moved. We will have the rest moved tonight and Saturday, and should be almost back to normal on Monday.

Thank you for your patience.

Moving Details – Phone Interruptions on Thursday and Friday

Wednesday, June 24th, 2009

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As discussed in earlier blogs, we are moving to our new offices Thursday and Friday of this week!

Beginning Thursday morning, we will experience phone and internet interruptions while our service is moved to the new location. The phone should be back in service by Thursday evening. There will be interruptions in the voice mail system for a period of time. Emails will all be received, but may not be able to be accessed for a time.

The movers are moving staff during the same period. Since cubicles need to be torn down and reconstructed on the new site, the interruptions for many will continue into Friday.

Franchisee emails and the website will not be affected by this move.

Thank you for your patience during our move.